Privacy Policy

Last updated: September 2026

DryTech Roofing & Property Care Ltd is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it and the rights you have in relation to your information.

1. Who We Are

DryTech Roofing & Property Care Ltd
2 King Gardens
Wimborne
United Kingdom
BH21 2GH

Company Number: 17072932
Email: Drytechroofingandcare@gmail.com
Telephone: 0800 193 1900

For the purposes of UK data protection law, DryTech Roofing & Property Care Ltd is the data controller responsible for the personal information we collect and use.

2. Information We Collect

We may collect personal information when you contact us, request a quote, arrange a site visit or use our services.

This may include:

  • Your name
  • Email address
  • Telephone number
  • Home, business or property address
  • Details of the property or work you are enquiring about
  • The service you require
  • Information you provide within an enquiry or message
  • Details relating to quotations, appointments and work we carry out for you
  • Payment and transaction information
  • Communications between you and DryTech
  • Technical information generated when you use our website, such as your IP address, browser type and device information

You do not have to provide us with personal information, but we may be unable to provide a quotation or carry out requested services without certain information.

3. How We Collect Your Information

We may collect information directly from you when you:

  • Complete a form on our website
  • Request a quotation
  • Contact us by telephone or email
  • Contact us through social media or another communication service
  • Arrange a site visit
  • Become a customer
  • Communicate with us while work is being carried out

Our website may also automatically collect limited technical information through cookies and similar technologies.

4. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries
  • Provide quotations
  • Arrange appointments and site visits
  • Assess the work required at your property
  • Provide roofing and property care services
  • Communicate with you before, during and after work
  • Manage payments, invoices and our business records
  • Deal with questions, complaints or warranty-related enquiries
  • Improve our website and services
  • Maintain the security and operation of our website
  • Meet our legal, regulatory, tax and accounting obligations

We will only use your personal information where we have a lawful reason to do so.

5. Our Lawful Basis for Using Your Information

Depending on the circumstances, we may process your information because:

Contract
The information is necessary to provide a quotation, take steps at your request before entering into a contract, or provide services you have asked us to carry out.

Legal obligation
We may need to retain or use certain information to comply with legal, tax, accounting or regulatory requirements.

Legitimate interests
We may use information where it is reasonably necessary to operate and improve our business, communicate with customers, manage enquiries, protect our business and website, or provide effective customer service, provided those interests do not override your rights and interests.

Consent
Where we specifically ask for your consent, we will use your information for the purpose explained when that consent is requested. You can withdraw your consent at any time.

6. Sharing Your Information

We do not sell your personal information.

We may share personal information where reasonably necessary with trusted third parties who help us operate our business or provide our services.

These may include:

  • Website and hosting providers
  • Email and communications providers
  • IT and technical service providers
  • Accountants and professional advisers
  • Payment and banking providers
  • Contractors or subcontractors involved in providing services to you
  • Suppliers where necessary to fulfil work
  • Government bodies, regulators or law enforcement where required by law

We only share information that is reasonably necessary for the relevant purpose.

Where third parties process personal information on our behalf, we take appropriate steps to ensure that information is handled securely and in accordance with applicable data protection law.

7. How Long We Keep Your Information

We only retain personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements.

The length of time information is retained will depend on its nature and why we hold it.

For example, information relating to completed work, invoices and financial transactions may need to be retained for several years to meet tax, accounting, contractual and legal requirements.

Enquiries that do not result in work being carried out will generally be retained only for as long as reasonably necessary to deal with the enquiry and any subsequent correspondence.

When personal information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

8. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to people and service providers who have a legitimate need to access it.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Cookies and Website Data

Our website may use cookies and similar technologies to make the website function correctly, remember preferences, understand how the website is being used and improve its performance.

Some cookies are essential for the website to function, while others may be used for analytics or other optional purposes.

Where required by law, non-essential cookies will only be used after you have provided the appropriate consent.

You can also control or delete cookies through your browser settings.

10. Links to Other Websites

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices or content of third-party websites. If you follow a link to another website, we recommend reviewing that organisation’s privacy policy.

11. International Data Transfers

Some of the technology and service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the information receives an appropriate level of protection in accordance with UK data protection law.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information.

These may include the right to:

  • Ask us for a copy of the personal information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how your information is used in certain circumstances
  • Object to certain uses of your personal information
  • Ask for certain information to be transferred to you or another organisation
  • Withdraw your consent where we rely on consent to process your information

These rights do not apply in every circumstance, and there may be situations where we are legally entitled or required to retain information.

To exercise any of these rights, please contact us at:

Drytechroofingandcare@gmail.com

We may need to ask for information to confirm your identity before dealing with a request.

13. Your Right to Object

Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing in certain circumstances.

You also have the right to object at any time to your personal information being used for direct marketing.

Please contact us at Drytechroofingandcare@gmail.com if you wish to exercise this right.

14. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information about making a complaint is available from the ICO at:

www.ico.org.uk

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

DryTech Roofing & Property Care Ltd
2 King Gardens
Wimborne
United Kingdom
BH21 2GH

Email: Drytechroofingandcare@gmail.com
Telephone: 0800 193 1900
Company Number: 17072932